GMR Hyderabad Wins 2024 Skytrax Award for Outstanding Airport Staff in India and South Asia

Sunday, April 21, 2024

GMR Hyderabad International Airport Ltd (GHIAL) was awarded the ‘Best Airport Staff in India & South Asia 2024’ by Skytrax during a grand event at the Passenger Terminal EXPO 2024 in Frankfurt, Germany, on April 17th. Ranking first among its peers in India and South Asia, Hyderabad Airport received this accolade for its exceptional staff service. The evaluation was based on extensive audits and assessments covering a variety of factors such as staff attitude, friendliness, and efficiency in various front-line roles, including customer service counters, immigration, security, retail, and food services.

Skytrax, a leading international air transport rating organization established in 1989, rates airports and airlines with a one to five-star system based on comprehensive criteria that affect the passenger experience. These criteria encompass terminal facilities, cleanliness, staff interactions, and security for airports, while airlines are judged on comfort, in-flight services, and entertainment among others. Achieving higher ratings from Skytrax not only signifies superior service quality but also boosts the airport’s international standing. Skytrax ratings are crucial for providing travelers with informed choices, thereby promoting ongoing innovation and excellence in the aviation sector.

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