Gale Miami Hotel and Residences Partners with Stayntouch for Enhanced Guest Experience

Wednesday, April 17, 2024

Stayntouch, a prominent player in cloud-based hotel property management systems (PMS) and guest-focused technology, has unveiled a fresh collaboration with Gale Miami Hotel and Residences. Situated at the vibrant core of downtown Miami, this distinctive 51-story luxury hybrid aparthotel boasts 688 rooms and is poised to welcome guests starting May 1, 2024.

Gale Miami blends the luxury of boutique hotels with the comfort of upscale apartment living, offering modern chic accommodations, dining options, and a premium spa. To enhance guest experiences and streamline operations, Gale Miami has partnered with Stayntouch to implement their flexible cloud Property Management System (PMS), customizable booking engine, guest-friendly smart kiosks, and secure ID-scanning technology.

By choosing Stayntouch, Gale Miami will enjoy:

• A dependable cloud-based PMS ensuring uninterrupted service with a comprehensive suite of features, including advanced automation and reporting tools suitable for managing diverse back-of-house operations and multiple dining, wellness, and spa facilities.
• Effortless booking processes and guest check-ins with minimal staff involvement, utilizing Stayntouch Booking, Kiosks, ID-scanning, and Mobile Pre-Check-In functionalities.
• Expedited training and reduced onboarding expenses thanks to an intuitive PMS interface, enabling staff to become proficient in just two days, freeing them to focus on guest interactions rather than screen time.
• Simplified integration through Open-APIs, enabling seamless connectivity with Gale Miami’s 22 third-party platforms, encompassing leading accounting, spa, and housekeeping management solutions.

Kevin Waldstein, general manager of Gale Miami, said, “We chose Stayntouch for its feature-rich cloud PMS to make property management effortless for our size and complexity and seamlessly accommodate our unique hybrid service model when we officially open in May. Additionally, Stayntouch’s innovative features, such as mobile and kiosk check-in, will streamline guest arrivals, and the front desk staff is excited by its ease of operation and new level of efficiency. We are thrilled and eagerly anticipate a growing partnership with Stayntouch.”

Priya Rajamani, VP of implementation and support for Stayntouch, said, “We’re excited to announce our partnership with Gale Miami Hotel and Residences and extend a warm welcome to them into the Stayntouch family. Our cloud PMS and comprehensive technology suite are designed with flexibility and richness in mind, making them particularly well-suited for properties with diverse offerings and robust operations, aiming for a seamless guest experience. We’re confident that our technology will not only enhance Gale Miami’s guest experience and streamline their operations but also align with their goal of providing a dynamic hospitality experience for visitors to downtown Miami.”

In honor of their grand opening, Gale Miami presents an exclusive offer: enjoy up to 25 percent off the standard room rate and save up to $200. This includes waived destination fees, a delightful welcome gift, and the added perks of complimentary early check-in and late checkout. To avail of this special promotion, guests simply need to use promo code GRANDPRO when making their reservation.

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